Frequently Asked Questions (FAQ)

📦 Shipping

Q: Where do you ship from?
A: All orders are shipped from our studio in Toronto, Canada.

Q: Do you ship internationally?
A: At this time, we only ship to Canada and the United States.

Q: How much does shipping cost?
A: Shipping is completely free on all orders — no minimum required.

Q: How long will it take to receive my order?
A: Orders are processed within 1–3 business days. Estimated delivery times:

• Canada: 3–7 business days

• United States: 5–10 business days

Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking number so you can monitor your shipment.

💳 Payments

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.

Q: Is my payment information secure?
A: Yes. Our website uses SSL encryption and trusted payment gateways to ensure your information is safe and secure.

Q: Do you charge tax on Canadian orders?
A: Yes, we charge sales tax on all Canadian orders based on your province or territory. The correct tax rate will be calculated at checkout. There are no additional duties or fees — the price you see is the final price you’ll pay.

Q: Will I need to pay tax or duties on my U.S. order?
A: You will only pay for your order at checkout.
When your order arrives, U.S. Customs may charge import duties (typically 5–6%) and a small handling fee, which are collected by the delivery carrier. These charges are not included in your checkout total.

🔁 Returns & Exchanges

Q: What is your return policy?
A: We do not accept returns or exchanges. All sales are final, so please review your order carefully before completing your purchase.

Q: What if my item arrives damaged or defective?
A: In the rare case that your item arrives damaged or defective, please contact us at support@fxoriginal.com within 7 days of delivery. Our team will review the issue, and if confirmed, we’ll provide an exchange at no additional cost.